961: Metric Mondays: New Patient Call Conversion Percentage – Miranda Beeson

How good is your team at capturing opportunities over the phone? In this episode, Kirk Behrendt brings back Miranda Beeson, ACT’s director of education, to break down new patient call conversion percentage, how it impacts your practice, and what you can do to improve your numbers. To learn how to help your team with their phone skills and save thousands on marketing, listen to Episode 961 of The Best Practices Show! Learn More About Miranda: Send Miranda an email: miranda@actdental.com Follow Miranda on ACT’s Instagram: https://www.instagram.com/actdental Send Courtney an email to learn more about ACT: courtney@actdental.com Learn More About ACT Dental: ACT’s Events: https://www.actdental.com/event ACT’s website: https://www.actdental.com ACT’s Instagram: https://www.instagram.com/actdental ACT’s YouTube: https://www.youtube.com/actdental ACT’s Facebook: https://www.facebook.com/actdental ACT’s LinkedIn: https://www.linkedin.com/company/actdental/ More Helpful Links for a Better Practice & a Better Life: Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen Join The Best Practices Association: https://www.actdental.com/bpa Download ACT’s BPA app on the Apple App Store: https://apps.apple.com/us/app/best-practices-association/id6738960360 Download ACT’s BPA app on the Google Play Store: https://play.google.com/store/apps/details?id=com.actdental.join&hl=en_US Join ACT’s To The Top Study Club: https://www.actdental.com/ttt Get The Best Practices Magazine for free: https://www.actdental.com/magazine Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218 Main Takeaways: New patient call conversion percentage reflects your team’s phone skills. Listen to recorded calls as a team to evaluate and improve their skills. Winning a patient over starts with the call, not when they show up. A low conversion rate reflects wasted leads and wasted dollars. Create a scheduling system that gets new patients in easily. Snippets: 0:00 Introduction. 1:56 New patient call conversion percentage, explained. 4:00 Why this metric is important and how it impacts your practice. 7:45 Tips to improve this metric. 17:29 ACT’s BPA. Miranda Beeson, MS, BSDH Bio: Miranda Beeson has over 25 years of clinical dental hygiene, front office, practice administration, and speaking experience. She is enthusiastic about communication and loves helping others find the power that words can bring to their patient interactions and practice dynamics. As a Lead Practice Coach, she is driven to create opportunities to find value in experiences and cultivate new approaches. Miranda graduated from Old Dominion University, and enjoys spending time with her husband, Chuck, and her children, Trent, Mallory, and Cassidy. Family time is the best time, and is often spent on a golf course, a volleyball court, or spending the day boating at the beach.