How MROSupply.com Uses Freelancers on Upwork To Scale and Innovate

Matt Menashe, Director at MROSupply.com, shares how he’s used Upwork for more than a decade to hire freelance talent. Starting with customer service and data entry, Matt explains how freelancers now support ERP transitions, AI initiatives, and automation across the business. You’ll hear how hiring directly helps cut costs, move faster, and access expert skills on demand that the SMB couldn’t hire otherwise. If you’re curious how businesses use freelancers to adapt to new technology and scale efficiently, this video offers real-world insight. Chapters [0:00] Meet Matt [0:13] Starting small [0:41] Driving AI innovation with freelancers [1:20] Cutting costs by hiring on Upwork [1:52] Why Matt keeps coming back More real-world stories on how small businesses can do the work of bigger teams with help from freelancers: https://www.upwork.com/success-stories/corestory-ai-innovation https://www.upwork.com/success-stories/liquid-screen-design-global-freelancer-team https://www.upwork.com/success-stories/omic-ai -------------------------------------------------------------------- Find and hire top freelance talent fast on Upwork: https://www.upwork.com/i/how-it-works/client/?utm_medium=OrganicSocial&utm_source=YouTube&utm_campaign=ORSOCL_YT_INFD_ALLMKTS_BRAND_AWR_INTEREST_All_EVGR24_ClientYouTubeDescription Interested in freelancing on Upwork? Get started: https://www.upwork.com/i/how-it-works/freelancer/?utm_medium=OrganicSocial&utm_source=YouTube&utm_campaign=ORSOCL_YT_INFD_ALLMKTS_BRAND_AWR_INTEREST_All_EVGR24_FreelanceYouTubeDescription Visit our resource center for more tips and tricks: https://www.upwork.com/resources?utm_medium=OrganicSocial&utm_source=YouTube&utm_campaign=ORSOCL_YT_INFD_ALLMKTS_BRAND_AWR_INTEREST_All_EVGR24_ResourceYouTubeDescription -------------------------------------------------------------------- 🔔 Subscribe to be notified about new videos ➔ https://www.youtube.com/channel/UCvxGFOnwUBDHHcxuPqhe4CQhttps://www.youtube.com/channel/UCvxGFOnwUBDHHcxuPqhe4CQ?sub_confirmation=1 Follow #Upwork on social and join the conversation: ☞ LinkedIn: https://www.linkedin.com/company/upwork/ ☞ X: https://www.twitter.com/upwork ☞ Facebook: https://www.facebook.com/upwork ☞ Instagram: https://www.instagram.com/upwork ☞ Threads: https://www.threads.net/@upwork ☞ TikTok: https://www.tiktok.com/@upwork