How AI and Technology Could Transform Insurance Claims

How is AI transforming the insurance claims experience—and what does that mean? In Episode 07 of Sound Policy, we discuss how AI and automation are reshaping one of the most critical moments in the insurer-client relationship: the claims process. When a loss occurs, speed, clarity, and trust matter most. New technologies are helping streamline workflows, reduce administrative burden, and accelerate payments—but the role of human expertise remains essential. FM’s Jeremy Gallant, Senior Vice President of Claims, breaks this topic down and explains what it means for clients. In this episode, you’ll learn: 🔹 How fast-track claims improves recovery speed. 🔹 How claims data informs underwriting and risk insights. 🔹 Why keeping people at the center of claims still matters. 🔹 Where AI makes the biggest impact across the claims process. 🔹 What the future of claims could look like as it continues to evolve. As AI continues to transform this process, it will not replace people, but empower them to focus on where they add the most value: guiding decisions, reducing loss impact, and accelerating business recovery. 🎧 Listen now and subscribe to Sound Policy for actionable insights on risk, resilience, and the strategies helping businesses prevent loss. #AI #SoundPolicy #InsuranceClaims #Resilience #Podcast