Passenger Collapses In Immigration Hall | Heathrow Britains Busiest Airport S7 E6 | Our Stories

This episode goes behind the scenes of the NHS Test and Trace Programme - passenger numbers may be down by 77 per cent, but deciphering the protocols of all 206 countries that Heathrow fly to is more complicated than navigating Spaghetti Junction in rush hour. On the frontline is Joel, the manager of Heathrow's testing centre, who leads the charge in trying to reduce passenger stress and makes sure that everyone gets the right test for the right country - this time he's dealing with a particularly irate Israeli family. Outside on the airfield, we're back with the airport's favourite moustache wearer in Airside Ian, who has a new weapon to test out on the ever-encroaching wildlife - meanwhile, things are heating up in immigration as Passenger Experience Manager Suki has an emergency on his hands, and Security Officer Estefania gets an unexpected makeover Subscribe to Our Stories: https://bit.ly/3lzSXhv This film was first broadcast: 2021 Check us out on Facebook: https://www.facebook.com/OurStoriesChannel Watch More Documentaries Up Close - youtube.com/@UpCloseITVS True Lives - https://bit.ly/3A8xRMJ Our History - https://bit.ly/3rUpdhL Our World - https://bit.ly/3ftuckM Our Stories - https://bit.ly/3ynfFyk Taste - https://bit.ly/3OZoDcV Blueprint - http://bit.ly/3ZK5UdD Welcome to Our Stories, your home on YouTube for our exciting range of fly-on-the-wall style documentaries and special access reality programmes which will give you an inside look into the everyday lives of people; exploring what life is like for those working in education, healthcare, policing and many others! Content distributed by ITV Studios. #documentary #aviation #PLANE #travel #airport #ourstories