Turn Human Connection into Business Success with Chris Pughe

Full Episode Here: https://youtu.be/2M7IDh_S9pA In this episode, Dean and Jason are joined by Chris Pughe. Chris is a Mortgage Broker with Mortgage Architects from the Greater Vancouver Area in BC, who's been in the mortgage industry for over 35 years. After working at Vancity, a credit union, for 24 years and holding virtually every lending job you can imagine, Chris decided to become an independent mortgage broker in 2010, and joined A Better Way Mortgage Group in 2021. With no plans of slowing down anytime soon, Chris continues to find success with business basics - human connection, communication, and "out-caring the competition". Chris is here to discuss: → Her career in mortgages, and the mindset needed to survive in a sometimes chaotic industry. → How she made a successful transition from banker to broker. → The power of building human connection in business and prioritizing client care as a business strategy. → The importance of communication and actually picking up the phone, and why your clients should never have to follow up with you. → How embracing new mortgage strategies has improved her business, and the tools making the biggest difference in her day to day. → Where the mortgage industry is heading and adapting to those changes, and advice for new brokers starting out. Chris Pughe's Website: https://www.thatmortgagebrokerchris.com Chris Pughe's Instagram: https://www.instagram.com/thatmortgagebrokerchris/ Chris Pughe's LinkedIn: https://www.linkedin.com/in/chris-pughe-mortgage-broker/ Chris Pughe's Facebook: https://www.facebook.com/Chrispughemortgageconsultant/?ref=_xav_ig_profile_page_web# *** CHAPTERS 0:00 Intro 0:31 Today's Guest: Chris Pughe 3:59 How Chris Progressed So Quickly at the Bank 5:07 Making the Banker to Broker Transition Successfully 9:12 The Power of Building Meaningful Realtionships 12:04 The Mindset Needed in a Hectic Industry 14:40 The Power of Communication, Phone Calls, & Updating Clients 20:01 Embracing New Mortgage Strategies is Improving Business 23:33 Recent Client Success Story 25:47 The biggest Difference Maker in Chris's Business Today 28:15 2025 Goals 28:47 How the Mortgage Industry is Evolving 31:36 Advice for New Mortgage Brokers 33:19 Outro *** CONNECT WITH THE SHOW 🎙️ The Mortgage Broker Podcast Podcast: https://linktr.ee/themortgagebrokerpodcast?utm_source=linktree_profile_share&ltsid=bf8c6904-a28b-4518-9662-645edb5ce53b 📺 The Mortgage Broker Podcast YouTube: https://www.youtube.com/@UC9vbY86dYJl3xjMFL7yXSXQ 📝 The Mortgage Broker Podcast Blog: https://www.joinabw.ca/media *** CONNECT WITH THE HOSTS 📋 Dean Lawton's LinkedIn: https://www.linkedin.com/in/dean-lawton-07184998/ 📋 Deryk Williamson's LinkedIn: https://www.linkedin.com/in/deryk-williamson-271697106/ 📋 Jason Marshall's LinkedIn: https://www.linkedin.com/in/jasonmarshallma/ *** CONNECT WITH A BETTER WAY MORTGAGES 🔗 A Better Way Mortgages Website: https://www.joinabw.ca 📸 A Better Way Mortgages Instagram: https://www.instagram.com/abetterwaymortgages/ 📋 A Better Way Mortgages LinkedIn: https://www.linkedin.com/company/dominion-lending-centres---a-better-way/?originalSubdomain=ca 👥 A Better Way Mortgages Facebook: https://www.facebook.com/abetterwaymortgages/ 📬 A Better Way Mortgages Tuesday Mortgage Memo: https://www.joinabw.ca/abw-tuesday-mortgage-memo *** Make sure to 🔔 SUBSCRIBE, 👍 LIKE, and 💬 COMMENT below to let us know what you think!