Top Five KPIs for Maintenance Technicians

In this webinar segment, professional property managers Matthew Whitaker and Deb Newell discuss how to evaluate maintenance technicians. Matthew outlines five key performance indicators (KPIs) to ensure their success: work completion, safety, communication, thorough documentation, and material accounting. Highlights 💼 Work Completion: Emphasizes completing 40 hours of work and billing 38 hours, ensuring efficiency and productivity. 🚗 Safety: Stresses the importance of safe driving practices to avoid accidents and maintain insurance costs. 🗣️ Communication: Encourages proactive communication with management about issues encountered during maintenance tasks. 📸 Thorough Documentation: Highlights the significance of providing detailed notes and photos on work orders to effectively communicate with property owners. 💰 Material Accounting: Urges technicians to accurately account for all materials used to prevent financial losses for the company. For more free educational content for property managers subscribe to our newsletter at Evernest.co/pmnewsletter