GoHighLevel Customer Support Workflow Tutorial: Tickets, Tags, and SLA Automation

➡️ Get an exclusive 30-day free trial to GoHighLevel when you sign up using this link: https://www.gohighlevel.com/ecommastery ^You'll also get our free pre-built snapshot with hundreds of templates and automations, free live coaching sessions, private community access, & more (worth $15,000!)   ➡️ Already a HighLevel user? Upgrade with our link to claim all our GHL bonuses: https://www.gohighlevel.com/297upgrade?affiliate_upgrade_credit_to_$297=startupwise   In this video, I’ll go over how to build a GoHighLevel customer support workflow using tickets, tags, and SLA automation. You’ll see how to set up an ecommerce support pipeline with clear stages like New Request, Waiting on Customer, In Progress, and Resolved. I’ll also show how to turn support messages into trackable tickets inside GoHighLevel so your team can stay organized.   Our favorite E-commerce tools: 🛍️ Get a FREE AI-Customized Shopify Store + 10 trending products: https://storebuild.ai/ecom-mastery/ ➡️ BEST Current Deal - Get a 3-day Shopify trial + $1/month for first 3 months: https://shopify.pxf.io/7XJ5ed 🟢 The Best Shopify Themes: https://shopify.pxf.io/best-shopify-themes ↗️ Get 50% off for your first month + $39 in order credits with Zendrop: https://zendrop.sjv.io/MA02J3 📱 Get started with TikTok Shop: https://ecommastery.so/tiktokshop/ 💵 Get up to $6,000 in FREE TikTok Ad Credits: https://ecommastery.so/tiktokads/ Be sure to watch this video all the way as I cover how to assign tickets, add support tags, send confirmation messages, and track response times automatically. You’ll learn how to use GoHighLevel workflows to manage refund requests, shipping issues, damaged orders, chargeback questions, and customer follow-ups in one place. I’ll also walk through how to fix common workflow errors after using the AI builder so your support automation actually works. GoHighLevel customer support works best when every issue has a clear place, owner, status, and deadline. This setup helps ecommerce brands improve ticket management, customer service automation, SLA tracking, support team workflow, and overdue ticket alerts without living in the inbox all day. If your support feels messy across email, DMs, forms, and conversations, this tutorial shows a simple way to keep customer requests organized and moving.   If you want to know more about e-commerce, watch our other videos:   How to Automate Customer Follow-Ups with GoHighLevel (SMS, Email & Calls) https://youtu.be/qi5bogsn0Lo GoHighLevel Ecommerce Funnel Tutorial: How to Build a Store Without Shopify https://youtu.be/zUHbYrbRLfA   Subscribe to our channel to learn more about everything related to e-commerce. Our channel is dedicated to helping you learn and master e-commerce, dropshipping, and making money online.   Thank you for watching, and have a great day!   – Erin   #GoHighLevel #CustomerSupport #EcommerceAutomation   Timeline: 0:00 - Introduction 0:32 - Why E-Commerce Support Breaks So Easily 2:06 - Creating The Support Pipeline 2:52 - Naming The Pipeline Stages 4:30 - Working Inside The Ecommerce Pipeline 5:30 - Adding A New Support Request 7:06 - Creating Workflow With Build Using Ai Feature 9:56 - Fixing Workflow Errors 10:40 - Conclusion   Disclaimer: Some of the links above may be affiliate links, which means that if you click on them, I may receive a small commission. The commission is paid by the retailers at no cost to you, and this helps to support our channel and keep our videos free. Thank you! All info from our videos is compiled from online sources and our own experience, and we encourage you to do your own due diligence. We appreciate your viewership!