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Sysaid Product
This is the tool I’m actually talking about in the video: SysAid’s CIS A Co‑Pilot. If you’re buried in tickets, it can help you move faster with AI-assisted replies, performance insights, and automatic categorization/routing so requests don’t get lost in the sauce.
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Pros
- +Helps speed up ticket resolution (faster MTTR)
- +Can rephrase replies and generate responses to reduce admin load
- +Automatically categorizes and routes tickets to the right department
Cons
- -You’ll still need to validate AI-generated responses before sending
- -Best value depends on how ticket-heavy your environment is
