Outsourcing Jobs In India and Philippines Are Changing - And Workers Are Feeling It | Insight

Tech firms announcing AI-driven layoffs are making the headlines. And Business Process Outsourcing (BPO) has been ranked as one of the industries most likely to be disrupted by artificial intelligence. India and Philippines have the largest BPO sectors in the world. As AI rapidly advances, jobs in call centres, business administration and IT services face unprecedented disruption, threatening economic stability and livelihoods. With layoffs and hiring cuts, the AI "job-apocalypse" could have broad economic ripple effects on the millions hired by the BPO sector. Yet, amid the uncertainty, there is also the question if AI will ultimately destroy or transform work WATCH MORE Insight: https://www.youtube.com/playlist?list=PLkMf14VQEvTYAVU8dsviDcQ4WbQ6D66T6 00:00 Introduction 01:17 What is Business Process Outsourcing 06:09 How the BPO sector grew 08:13 The AI threat to BPO Jobs 11:19 AI getting closer to replicating human tasks 15:55 Is AI behind recent job cuts? 20:10 Workers train their AI replacements 25:11 The ripple effect of AI-driven job losses 28:17 Does AI create or destroy jobs? 32:52 Worries over the AI future 34:29 The AI digital divide 38:14 Is upskilling the answer? 41:22 Where will future jobs be for BPO workers 44:42 Is AI job disruption here? ========= ABOUT THE SHOW: Insight investigates and analyses topical issues that impact Asia and the rest of the world. ================== #CNAInsider #CNAInsight #India #Philippines #BpoSector #Outsourcing #AI For more, SUBSCRIBE to CNA INSIDER! https://cna.asia/insideryoutubesub Follow CNA INSIDER on: Telegram: https://t.me/CNAInsiderSG Instagram: https://www.instagram.com/cnainsider/ Facebook: https://www.facebook.com/cnainsider/ Website: https://cna.asia/cnainsider