How Do Beauty Salons Trap You Into Prepaid Packages? Diana Goes Undercover | Talking Point

Singaporeans lost more than $2.1 million in 2025 from prepaid beauty packages that were never used, the highest prepayment losses ever recorded for any industry. As beauty business closures rise sharply, more consumers are being left with thousands of dollars in unused facials, massages and treatment packages. Talking Point meets one victim who lost nearly $50,000 in unused packages when a beauty spa suddenly shut down. Her case raises a bigger question. How are beauty businesses getting consumers to say yes to these prepaid deals? To find out, host Diana Ser goes undercover to investigate the sales tactics used inside beauty salons. A former insider also reveals the intense pressure workers face behind the scenes to hit sales targets and keep businesses afloat. When consumers lose money, what protections do they really have? And are prepaid packages truly a bargain, or a bad deal? WATCH MORE Talking Point https://www.youtube.com/playlist?list=PLkMf14VQEvTai524iU74UlzpWvb1RRAvl 00:00 Introduction 01:11 How she lost nearly S$50,000 overnight 04:57 Why are beauty businesses closing? 09:51 Diana Ser goes undercover 11:23 Undercover seniors pressured to buy packages 16:28 Former insider reveals pressure to "feed the fear" 18:36 What protection do consumers have? 22:02 Tips before buying prepaid packages About the show: Talking Point investigates a current issue or event, offering different perspectives to local stories and revealing how it all affects you. ================================================ #CNAInsider #CNATalkingPoint #Singapore #Scam #Beauty #Prepaid #Whistleblower #Undercover #InvestigativeJournalism For more, SUBSCRIBE to CNA INSIDER! https://cna.asia/insideryoutubesub Follow CNA INSIDER on: Telegram: https://t.me/CNAInsiderSG Instagram: https://www.instagram.com/cnainsider/ Facebook: https://www.facebook.com/cnainsider/ Website: https://cna.asia/cnainsider