Consumer Duty

Welcome to the final episode of this series of bitesize videos on the financial sector and regulation by the Financial Conduct Authority (FCA). In this episode, Jessica looks at Consumer Duty, what it is and how it works in practice. She looks at how this principle for business can benefit both the consumer and the provider and how to embed this at board level. Jessica Caws is a Legal Director and Co-head of Financial Services at Birketts LLP. She is a specialist in the financial sector with a particular focus on the investment management, private wealth, and private banking sectors. If you'd like to get in touch with Jessica for advice, you can find her contact details here: https://www.birketts.co.uk/people/jessica-caws/ To learn more about the financial services offered at Birketts, visit our website: https://www.birketts.co.uk/sector/financial-services-funds-regulation/