How to Train Tidio AI on Your FAQ and Reduce Support Tickets

Try Tidio fast live chat and smart AI replies to help customers instantly: https://get.tidio.net/aff_c?offer_id=20&aff_id=3770 ^ Get FREE 2 Months an annual plans!   In this video, I’ll go over how to train Tidio AI Lyro using your FAQ so it can answer customer questions and reduce support tickets. You’ll learn how to build a clean FAQ knowledge base, import website content, and create strong Q&A pairs. This guide also shows how to use CSV uploads, integrations, and past conversations to train your AI chatbot faster. Be sure to watch this video all the way as I cover how to structure FAQ content, test chatbot responses, and refine answers for better results. You’ll see how to handle customer queries, reduce repetitive questions, and improve resolution rate without adding more staff. I also explain how to track chatbot performance and adjust your training data over time. Tidio is an AI chatbot platform that uses Lyro to answer customer questions based on your data, helping automate support with better accuracy. It connects to your website, FAQ page, and chat history to build a reliable knowledge base for real-time responses. With proper training, it handles common questions like shipping, returns, billing, and account issues while passing complex cases to human agents.   If you want to learn more about AI, check out our other videos:   Tidio Review: Best Live Chat & AI Chatbot for Customer Support? https://youtu.be/TADLSTese-o Tidio Tutorial: How to Set Up an AI Chatbot for Your Website (Step-by-Step) https://youtu.be/ZZB-WlwuhJQ   Subscribe to our channel for easy guides, reviews, how-tos, and tips! AI Academy is here to help you learn new things, keep up with AI, and use it in everyday life.   Thank you for watching and have a great day!   – Eric   #TidioAI #ChatbotAutomation #CustomerSupport   Timeline: 0:00 - Introduction 1:00 - Why Training Matters 2:05 - Ways to Add Data to Lyro 2:54 - Adding Q&A Pairs Manually 3:27 - Uploading a CSV File 3:52 - Importing from Other Platforms 4:14 - Learning from Historical Conversations 7:43 - Best Practices for Preparing Content 8:53 - Testing and Refining Responses 9:25 - Monitoring Performance 9:56 - Human Handoff and Fallbacks 10:28 - Keeping Your AI Knowledge Base Current 10:45 - Conclusion   Disclaimer: Some of the links above may be affiliate links, which means that if you click on them, I may receive a small commission. The commission is paid by the retailers at no cost to you, and this helps support our channel and keep our videos free. Thank you! All information in our videos is compiled from online sources and our own experience, and we encourage you to do your own research. We appreciate your support!